“Make booking space as easy booking a hotel room,” that’s why we’re here. We’ve now taken that one step further, and launched a Concierge Service to give our user that “5 star” experience.
We believe exceptional service needs both expert execution and a personal touch, which is why our Concierge Service exists on our online platform and in a physical team.
Online we’ve launched ‘Idea Dashboards’. Submit a request for the space you’d like to book and keep track of your requests in your new Idea Dashboard. Your Idea Dashboard will guide you through the booking process, signposting what stages you need to go through before completion, such as waiting on landlord approval, finalising payments and finally the all clear to launch!
Now for the personal touch. After you submit a space request and tell us about your idea, we'll pair you with the best concierge for your search. We’ve built up an expert team of concierges - between them they’ve launched over 350 ideas and worked with some of the biggest brands around from Burberry to Marc Jacobs, Pepsi to Coca Cola, Tate to Moleskine - they know the pressures of setting up shop better than anyone else. Every idea submitted gets matched to its own personal Concierge who will have the relevant expertise and experience to make sure it happens.