Blog · 07 Aug
Berry Bros & Rudd on world-class customer service
Britain’s oldest wine merchant reveals how it keeps its customers coming back for more.
Blog · 03 Apr
What does Gen Z want from luxury brands?
The post-millennial generation are whipsmart and socially conscious. Why are so many of them choosing luxury companies?
Blog · 03 Apr
How luxury brands are using AI and keeping it real
AI is being used by luxury brands to improve their service. But how do you deliver that ‘I don’t know what’ only a human can provide…
Blog · 17 May
The new rules of modern luxury
Is luxury still relevant? We look at what the next generation wants from luxury brands.
Blog · 15 May
Meet the Maker: Faye Mcleod
The visual image director of Louis Vuitton shares her secrets to their fantastical displays.
Blog · 13 May
Industry insights: why experience is the new luxury
‘Experience’ is the latest buzzword in the luxury world. Seven leading brands share what it really means to them.